We are seeking an experienced IT Specialist to join our team at Procon Mining & Tunnelling Ltd. This is a critical role within our Information Technology (IT) department, and the successful candidate will contribute to the management of our company's IT infrastructure.

• Provide Level 1 and 2 support for operating systems, software, hardware, mobile devices, and networks
• Create images and perform backups as needed on laptops and workstations
• Maintain and support internal and third-party software, and escalate issues to vendors when necessary
• Develop and deploy technologies to automate maintenance, security, and deployment processes for workstations and mobile devices
• Conduct research and resolve issues within the scope of responsibility
• Create or update technical support documentation
• Modify and improve procedures as needed
• Provide on-site and remote support
• Occasionally manage special projects

• Bilingualism (French and English) is required for this position
• Minimum 3 years of experience in a similar role
• Diploma or degree in Computer Science or related field
• Knowledge of the following:
  • Windows 10 & 11, Windows Servers 2016 or 2019
  • Active Directory and O365. Experience with Microsoft 365 Admin Center is an asset
  • Networking: support and troubleshooting
  • Multi-function printers
  • IOS and Android
  • ITIL v4 Foundation, A+, Network+, or Sec+ certifications are an asset
  • Excellent verbal and written communication skills
  • Pertinent documentation and customer service skills
  • Attention to detail and ability to manage priorities, time, and deadlines, while working in a fast-paced environment
  • Motivation to work in a team and ability to manage changing priorities
  • Excellent punctuality and attendance
  • Ability to travel
  • Flexible work schedule and ability to work long hours when necessary
  • Background checks will be required for this position
  • We encourage Indigenous candidates to apply