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Technical Service Representative

2 months ago

Kingston, Ontario, Canada allCare IT — Cyber Security & IT Solutions Full time
Job Summary:

We are seeking a skilled IT Support Specialist to join our team at allCare IT — Cyber Security & IT Solutions. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and in-person interactions.
  • Troubleshoot technical issues and resolve problems in a timely and efficient manner.
  • Escalate complex issues to senior technicians and collaborate with cross-functional teams to resolve issues.
  • Document ticket resolutions and maintain accurate records of client interactions.
  • Communicate issue statuses and resolutions to stakeholders in a timely and professional manner.
Requirements:
  • One year's relevant experience in IT support and a College Diploma related to the field of IT.
  • A valid driver's license.
  • Fluent in spoken and written English.
  • Excellent communication and interpersonal skills.
  • Honest, respectful, and humble.
  • Passionate about technology and learning.
Preferred Skills:
  • Practical experience with Microsoft Office 365 & Teams, Google Workspace, iPhone and Android devices, Windows 10 and 11, OS X, and experience in installation and removal of software from the above platforms.
  • Knowledge in networking (DNS, DHCP, wireless concepts), Active Directory, Microsoft Entra ID, Multifactor Authentication, Password Vaults, and effective research techniques.
  • Practical experience with hardware: troubleshooting computer hardware issues, printer setup and troubleshooting, installing, replacing hard drives and RAM.
What We Offer:
  • allCare IT is a living wage employer that believes in paying its employees competitively.
  • Benefits.
  • This is a full-time position (40 hours a week).