Customer Service Coordinator
4 weeks ago
Eutectic Canada inc. is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our logistics and customer support team, you will be responsible for receiving and processing customer orders, verifying information, and confirming orders with customers.
Key Responsibilities:
- Establish and maintain excellent relationships with assigned customers
- Fulfill customer requests within available resources
- Receive and verify customer orders, confirming information and communicating with customers
- Manage order files with necessary backup
- Follow up on orders in consultation with the production department
- Schedule shipments according to availability
- Prepare shipping documents
- Prepare customs documents as required
- Assign carriers
- Maintain ongoing communication with customers on order status
- Respond to customer inquiries
- Verify and approve freight, customs, and brokerage invoices
- Coordinate with Production and Quality Control to prioritize emergencies
- Makes suggestions and participates in improving the Quality Management System
- Coordinates the collection of customer complaints
- Maintains a list of outstanding orders and validates this list with production on a regular basis
- Ensures team support for continuous improvement of services offered
- Recommends training to staff
- Communicates information on shipping and receiving errors
- Produces a monthly report on shipping KPI's
- Ensures application of company operating policies
Requirements:
- Secondary V diploma
- Experience in a customer service and logistics position
- Ability to establish meaningful relationships with customers
- Excellent written and verbal communication skills, in French and English
- Strong attention to detail
- Ability to multi-task
- Well-organized, ability to prioritize, enjoy working in a fast-paced environment
- Knowledge of the logistics/transport industry an asset
Skills:
- Leadership and good communication skills
- Motivator and coach
- Attention to detail, interpersonal skills and sense of confidentiality
- Availability
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