Customer Service Coordinator

4 weeks ago


VaudreuilDorion, Canada Eutectic Canada inc. Full time
Job Description

Eutectic Canada inc. is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our logistics and customer support team, you will be responsible for receiving and processing customer orders, verifying information, and confirming orders with customers.

Key Responsibilities:

  • Establish and maintain excellent relationships with assigned customers
  • Fulfill customer requests within available resources
  • Receive and verify customer orders, confirming information and communicating with customers
  • Manage order files with necessary backup
  • Follow up on orders in consultation with the production department
  • Schedule shipments according to availability
  • Prepare shipping documents
  • Prepare customs documents as required
  • Assign carriers
  • Maintain ongoing communication with customers on order status
  • Respond to customer inquiries
  • Verify and approve freight, customs, and brokerage invoices
  • Coordinate with Production and Quality Control to prioritize emergencies
  • Makes suggestions and participates in improving the Quality Management System
  • Coordinates the collection of customer complaints
  • Maintains a list of outstanding orders and validates this list with production on a regular basis
  • Ensures team support for continuous improvement of services offered
  • Recommends training to staff
  • Communicates information on shipping and receiving errors
  • Produces a monthly report on shipping KPI's
  • Ensures application of company operating policies

Requirements:

  • Secondary V diploma
  • Experience in a customer service and logistics position
  • Ability to establish meaningful relationships with customers
  • Excellent written and verbal communication skills, in French and English
  • Strong attention to detail
  • Ability to multi-task
  • Well-organized, ability to prioritize, enjoy working in a fast-paced environment
  • Knowledge of the logistics/transport industry an asset

Skills:

  • Leadership and good communication skills
  • Motivator and coach
  • Attention to detail, interpersonal skills and sense of confidentiality
  • Availability


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