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Client Care Associate

3 months ago

Boucherville, Quebec, Canada Rona Inc. Full time

Become a part of RONA's dedicated team

At RONA, our workforce embodies enthusiasm and commitment every single day. We strive to make a positive impact in the communities we serve by assisting individuals with their projects.

As a Customer Service & Claims Representative at our Distribution Center, your primary responsibility will be to deliver outstanding support to our operations and retail locations. This role entails providing excellent customer service, efficiently addressing claims, and ensuring adherence to established protocols.

Your key responsibilities will include:

  • Delivering prompt customer service to retail locations and dealers
  • Overseeing return processes and resolving product information discrepancies
  • Collaborating with suppliers for warehouse inquiries
  • Maintaining quality assurance and addressing shipping and receiving challenges
  • Assisting with various administrative duties and generating purchase requisitions

We are seeking candidates with the following qualifications:

  • Proficiency in Microsoft Excel, Word, and Outlook
  • A strong customer service orientation
  • Experience in claims resolution is highly advantageous
  • Capability to perform accurate and efficient data entry

Join the RONA community and take advantage of benefits such as fitness facilities, a cafeteria with a diverse menu, employee discounts, group insurance, opportunities for career advancement, and more. RONA is dedicated to fostering diversity and inclusion within the workplace.