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Customer Service Desk Associate

3 months ago

Coquitlam, British Columbia, Canada Westwood Plateau Full time

Position Overview: The Guest Services Desk Representative plays a crucial role in creating a positive experience for visitors. This position requires a friendly demeanor, extensive knowledge of services, and a professional attitude at all times.

Key Responsibilities:

  • Utilizing the Point of Sale (POS) system efficiently
  • Managing and processing reservations for tee times
  • Handling incoming calls and directing them appropriately
  • Assisting with on-course pace of play management through GPS
  • Facilitating retail transactions
  • Registering players for tee time payments
  • Overseeing the merchandising of the retail space
  • Maintaining comprehensive knowledge of all merchandise and understanding the policies and procedures related to various programs and memberships