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Residential Services Supervisor

3 months ago


Hamilton, Ontario, Canada The Salvation Army Lawson Ministries Hamilton Full time

Job Title: Team Leader

Department: Home

Status/Position Type: Full-time/Permanent

Compensation: $23.75 per hour

Unionized: No

Position Overview:

This role offers a full-time commitment of 42 hours per week. The Team Leader will collaborate with Supervisors to establish work hours and schedules. The position demands adaptability in a dynamic and fast-paced environment, necessitating travel to various locations; therefore, possession of a valid driver's license and access to a vehicle is essential.

As a permanent full-time employee with The Salvation Army, you will receive a competitive compensation and benefits package that includes vacation time, sick leave, employer-matched retirement contributions, and comprehensive medical, dental, and vision coverage, along with additional support programs.

Key Responsibilities:

  • Foster a supportive and nurturing environment that aligns with the goals of the individuals served.
  • Encourage a positive team culture and enhance employee engagement.
  • Effectively communicate and advocate for the agency's strategic initiatives.
  • Maintain professional and respectful communication with team members, clients, and visitors.
  • Stay informed about community resources and relevant legislation.
  • Exhibit strong organizational, time management, and leadership skills.
  • Collaborate with team members, demonstrating leadership, initiative, and patience.
  • Adapt to the needs of staff members and demonstrate flexibility.
  • Proactively address various situations with decisiveness.
  • Ensure the physical needs of individuals supported are met, including home maintenance and meal preparation.
  • Assist individuals in fulfilling their emotional and physical needs.
  • Support the spiritual needs of individuals served.
  • Understand the psychological and social dynamics involved in working with individuals facing developmental or behavioral challenges.
  • Work cooperatively with team members to provide consistent support.
  • Develop strong therapeutic relationships with individuals and their families.
  • Ensure accurate completion of necessary documentation.
  • Manage medication ordering, documentation, and administration.
  • Oversee the cleanliness and maintenance of the residence.
  • Be prepared to assist in any emergencies that may arise.
  • Promote independence and strive for the highest quality of life for individuals supported.
  • Perform additional duties as required.

Qualifications:

  • Completion of a Developmental Services Worker Diploma or equivalent in a Human Services field.
  • A minimum of two years of relevant experience working with adults with developmental disabilities and vulnerable populations.
  • Experience in developing and evaluating individualized program plans.
  • Proficiency in accessing and networking with community resources.
  • Current certifications in First Aid & Cardiopulmonary Resuscitation with Defibrillation and Non-Violent Crisis Intervention.
  • Experience in medication administration is required.
  • Training in lifts and transfers, along with personal care support experience, is considered an asset.