Medical Information Specialist

2 months ago


Oakville, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and detail-oriented Medical Information Specialist to join our team at CB Canada. As a Medical Information Specialist, you will play a critical role in providing accurate and timely medical information to patients, healthcare professionals, and clients.

Key Responsibilities
  • Medical Information Provision: Respond to medical inquiries from patients, healthcare professionals, and clients in English and French, providing accurate and up-to-date information on assigned products.
  • Adverse Event and Product Quality Complaint Management: Recognize, triage, and forward adverse events and product quality complaints to the appropriate personnel, adhering to strict timelines and procedures.
  • Database Management: Enter medical information requests into the designated database and maintain current product information, FAQs, standard letters, and other relevant medical information materials.
  • Reporting and Analysis: Develop reports summarizing key performance indicators (KPIs) and provide them to clients in a timely manner, investigating any questions or concerns they may have.
  • Client Communication: Work directly with internal and external clients to request additional information or clarification as needed, providing complex medical information in a clear and concise manner.
  • Problem-Solving and Collaboration: Utilize excellent problem-solving skills to resolve issues efficiently and effectively, working collaboratively with colleagues to achieve common goals.
Requirements
  • Education: Bachelor's degree in a healthcare-related discipline.
  • Language Skills: Fluency in English and French, with bilingualism being a significant asset.
  • Experience: 3-5 years of experience in medical information, drug safety, clinical research, or equivalent experience in the pharmaceutical industry.
  • Communication Skills: Ability to engage effectively with patients, consumers, and healthcare professionals over the phone, with excellent writing skills and a can-do attitude.
  • Organizational Skills: Effective organizational skills, attention to detail, and ability to consistently meet deadlines.
What We Offer

CB Canada offers a competitive total rewards compensation package, including comprehensive benefits that meet the diverse needs of our associate population. We take a balanced approach to benefits, with many being company-paid and others available through associate contributions. Specific benefit offerings may vary by location, position, and/or business unit.



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