Medical Information Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Medical Information Specialist to join our team at CB Canada. As a Medical Information Specialist, you will play a critical role in providing accurate and timely medical information to patients, healthcare professionals, and clients.
Key Responsibilities- Medical Information Provision: Respond to medical inquiries from patients, healthcare professionals, and clients in English and French, providing accurate and up-to-date information on assigned products.
- Adverse Event and Product Quality Complaint Management: Recognize, triage, and forward adverse events and product quality complaints to the appropriate personnel, adhering to strict timelines and procedures.
- Database Management: Enter medical information requests into the designated database and maintain current product information, FAQs, standard letters, and other relevant medical information materials.
- Reporting and Analysis: Develop reports summarizing key performance indicators (KPIs) and provide them to clients in a timely manner, investigating any questions or concerns they may have.
- Client Communication: Work directly with internal and external clients to request additional information or clarification as needed, providing complex medical information in a clear and concise manner.
- Problem-Solving and Collaboration: Utilize excellent problem-solving skills to resolve issues efficiently and effectively, working collaboratively with colleagues to achieve common goals.
- Education: Bachelor's degree in a healthcare-related discipline.
- Language Skills: Fluency in English and French, with bilingualism being a significant asset.
- Experience: 3-5 years of experience in medical information, drug safety, clinical research, or equivalent experience in the pharmaceutical industry.
- Communication Skills: Ability to engage effectively with patients, consumers, and healthcare professionals over the phone, with excellent writing skills and a can-do attitude.
- Organizational Skills: Effective organizational skills, attention to detail, and ability to consistently meet deadlines.
CB Canada offers a competitive total rewards compensation package, including comprehensive benefits that meet the diverse needs of our associate population. We take a balanced approach to benefits, with many being company-paid and others available through associate contributions. Specific benefit offerings may vary by location, position, and/or business unit.
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Bilingual Medical Information Associate
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Bilingual Medical Information Associate
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Oakville, Ontario, Canada CB Canada Full timeResponsibilitiesAs a Medical Information Specialist, you will be responsible for providing accurate and timely medical information to patients, healthcare professionals, and clients. This includes responding to medical inquiries, recognizing and triaging adverse events and product quality complaints, and maintaining and developing current product...
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Oakville, Ontario, Canada CB Canada Full timeResponsibilitiesAs a Medical Information Specialist, you will be responsible for providing accurate and timely medical information to patients, healthcare professionals, and clients. This includes responding to inquiries, recognizing and triaging adverse events and product quality complaints, and maintaining and developing current product information.Key...
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Oakville, Ontario, Canada CB Canada Full timeResponsibilitiesAs a Medical Information Specialist, you will be responsible for providing accurate and timely medical information to patients, healthcare professionals, and clients. This includes responding to inquiries, recognizing and triaging adverse events and product quality complaints, and maintaining and developing current product information.Key...
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