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User Assistance Technician
3 months ago
As a User Support Technician at HealthTab Inc., you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will help ensure smooth operations and enhance user satisfaction.
Qualifications- Education: Completion of College or CEGEP program.
- Experience: 2 to 3 years in a related field.
This position involves testing and evaluation of systems, ensuring quality control and assurance in all processes.
Key Responsibilities- Assist users experiencing technical difficulties with their computers.
- Consult technical manuals and user guides to research and implement effective solutions.
- Provide training and advice to users based on identified challenges.
- Maintain a comprehensive log of problems and solutions for reference by other support analysts.
- Contribute to the redesign of applications and software.
- Offer support for business systems, networks, and Internet issues.
- Set up and install equipment for user functionality, ensuring proper configuration of cables and software.
- Troubleshoot and resolve technical issues efficiently.
- Proficient in website creation and management software.
- Knowledge of software development and data analysis tools.
- Experienced with MS Excel.
- Ability to work under pressure and meet tight deadlines.
- Attention to detail is essential.
- Primarily sedentary work.
- Strong client focus and excellent communication skills, both oral and written.
- Effective time management abilities.
- Are you legally eligible to work in Canada?
- Do you have prior experience in this field?
- What is your highest level of education?
- What is your current area of study?
- Employment Type: Permanent
- Language of Work: English
- Hours: 40 hours per week
