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Guest Services Associate

3 months ago

Nisku, Alberta, Canada Holiday Inn Express Full time
Position Overview

As a Guest Services Associate at Holiday Inn Express, you will play a vital role in ensuring a pleasant experience for our guests. Your responsibilities will include:

  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: Previous experience ranging from 1 to less than 7 months is preferred.Work Environment
  • Setting: Work in a dynamic hotel, motel, or resort environment.Key Responsibilities
  • Welcome guests upon arrival and manage room assignments efficiently.
  • Provide insightful information regarding local attractions and points of interest.
  • Handle guest departures, process payments, and calculate charges accurately.
  • Maintain an organized inventory of room availability, reservations, and assignments.
  • Adhere to emergency protocols and safety procedures diligently.
  • Manage incoming calls and relay messages promptly.
  • Assist guests with special requirements to enhance their stay.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is necessary.
  • Work Hours: Full-time position requiring 40 hours per week.