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Community Programs Manager

4 weeks ago

Toronto, Ontario, Canada Mozilla Full time
The Opportunity

We are seeking a seasoned professional to lead our community team, dedicated to open-source excellence and innovation. As the Community Programs Manager, you will manage the team and engage directly with our community, facilitating onboarding, communicating priorities, and providing clear direction. You will collaborate closely with our internal teams to identify opportunities for engagement and organize all community initiatives, measuring and ensuring a meaningful return on investment from our engagement efforts.

Key Responsibilities
  • Develop and implement strategies for community growth, engagement, and retention, ensuring alignment with the organization's vision and goals.
  • Lead and mentor the Community team, fostering their growth through direct management, coaching, and mentorship.
  • Manage programs to successfully onboard and move volunteers up the contribution curve, ensuring they have opportunities to make meaningful contributions.
  • Actively participate in community discussions and outreach activities across various channels, providing support and encouragement to members, and moderating interactions to maintain a positive and respectful environment.
  • Collaborate with internal teams to source problems and needs appropriate for working with the crowd.
  • Collaborate with marketing to support campaigns and activities to increase community activity and engagement, creating content as needed.
  • Create a recognition program that increases and celebrates volunteer engagement and satisfaction.
  • Manage the tools that measure community engagement, monitoring and taking action as needed.
  • Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy, and responding in kind and sharing feedback and insights so collaboration flows seamlessly.
  • Plan and budget for annual outreach programs, such as conferences, online events, and other outreach activities.
Requirements
  • Seasoned professional experienced working with and supporting multiple stakeholders and delivering results.
  • Minimum 3 years of experience building and/or managing technical communities. Experience or familiarity with Thunderbird or another Mozilla project is a strong plus.
  • Prior developer experience is strongly preferred.
  • Minimum of 2 years people management experience, holding 1-1s, giving feedback, and helping coach team members to grow and thrive.
  • Understanding of and ability to use version control systems: experience with Git and/or Mercurial.
  • Experience moderating forums, mailing lists, and chat channels.
  • Strong organizational skills and ability to manage multiple projects at the same time.
  • Dedication to open source and open standards and passion for engaging with a diverse and global community.
  • Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness, and ability to communicate with a variety of audiences.
  • Knowledge of inclusive practices for community building, including code of conduct enforcement.
  • Ability to de-escalate and balance tensions as they arise.
Bonus Points
  • Bonus points for fluency in a second language such as German, French, Spanish, or Japanese.
What We Offer

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

  • US: $120k-135k

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

  • Fully remote work & schedule flexibility
  • Latest Laptop and accessories
  • Annual Remote Work Stipend
  • Monthly Internet Stipend
  • Professional Development Stipend
  • Industry Conferences
  • Annual Global Team Offsite

Rest & Play

  • 24 days PTO per year (prorated)
  • Your Birthday
  • Year-end Company Shutdown
  • Pilot 4 Day Work Week (July & August 2024)
  • Public Holidays
  • Other Paid Leave
  • Wellbeing Stipend for Personal / Family Activities

Health & Family

  • 401k/Pension Contributions
  • Health, Dental, & Vision Insurance
  • Disability/Income Protection Insurance
  • Life Insurance
  • Employee Assistance Program
  • Paid Parental Leave
  • Paid Sick Days

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship

All applications should be submitted from our company (filter jobs by MZLA/Thunderbird).