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Technical Support Engineer

3 months ago

Blainville, Quebec, Canada Flocknote Full time
Position Overview:

At Flocknote, we are dedicated to enhancing the user experience and providing exceptional technical support. Our ideal candidate is someone who thrives on challenges, has a passion for the Church, and is eager to contribute to a dynamic and growing organization.

Key Responsibilities:
  • Respond promptly to customer inquiries via email and phone, ensuring a high level of service.
  • Gain a comprehensive understanding of the software and media tools available to our clients.
  • Identify and communicate effective solutions for various organizations utilizing Flocknote's services.
  • Collaborate with team members to influence future developments and features of our offerings.
  • Participate in specialized teams focused on enhancing our mission and services.
Qualifications:

We are looking for individuals with diverse skill sets:

  • Marketing: Experience in email marketing, copywriting, webpage design, graphic design, technical writing, or video editing.
  • Diocesan Services: Background in working with Catholic dioceses, strong relationship-building skills, and experience managing key accounts.
  • Data Specialist: Proficiency in Excel or Google Sheets, experience with parish databases or CRM systems, and skills in data management.
  • Leadership: Proven experience in leading teams, creative problem-solving abilities, and a strong motivation to achieve team goals.
Work Environment:

This is a full-time remote position offering competitive salary and benefits. We value professionalism, enthusiasm, and a commitment to helping our team succeed.