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Food Service Operations Manager

2 months ago


Kamloops, British Columbia, Canada Aramark Full time $50,000 - $65,000
About the Role

We are seeking a highly skilled and experienced Food Service Operations Manager to oversee the daily operations of our Quick Service Restaurants (QSR) at Thompson Rivers University in Kamloops, BC. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and maintaining high standards of food safety and quality.

Key Responsibilities
  • Coordinate with the Food Service Director to meet operational targets and ensure seamless day-to-day operations.
  • Manage and train a team of supervisors to ensure excellent customer service and high-quality food products.
  • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Monitor and maintain food safety and quality standards, ensuring compliance with regulatory requirements.
  • Resolve customer complaints and concerns in a professional and timely manner.
  • Collaborate with the Franchisee District Managers to ensure smooth operations and provide support as needed.
  • Manage payroll procedures and ensure accurate and timely payment of staff.
  • Ensure a positive and inclusive work environment, promoting a culture of excellence and teamwork.
Requirements
  • Minimum 1-2 years of experience in food service operations, preferably in a QSR environment.
  • Proven track record of success in managing staff, achieving operational targets, and maintaining high standards of customer service.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and conflict resolution skills, with the ability to work under pressure.
  • Food Safe certification is an asset, but we can provide training if needed.
What We Offer
  • A competitive base salary, ranging from $50,000 to $65,000.
  • A comprehensive benefits package, including health and dental coverage.
  • A pension program with employer matching.
  • A positive and inclusive work environment, with opportunities for growth and development.