Optical Professional

3 days ago

Mississauga, Ontario, Canada EssilorLuxottica Group Full time
About the Role

We are seeking a skilled Licensed Optician to join our team at LensCrafters in Mississauga, ON. As a key member of our optical team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible eye care experience.

Key Responsibilities
  • Welcome and serve customers in a professional and courteous manner
  • Custom fit glasses and precisely place prescriptions in lenses
  • Act as a leader in optical acumen and provide expert advice to customers
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail
  • Assist team members with complex product needs and prescriptions
  • Accurately and thoroughly use technology to provide exceptional customer service
  • Proactively explore root causes of issues and provide solutions-driven approaches
  • Ability to multitask, prioritize and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Maintain a clean and organized store appearance
  • Inform management of safety opportunities and demonstrate safe work practices
Requirements
  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening and teamwork
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers and calculators
  • Embracing new technology and change
Preferred Qualifications
  • Previous customer service and retail experience
About EssilorLuxottica Group

We are a leading global eyewear company, dedicated to delivering exceptional eye care experiences to our customers. Our team is passionate about bringing people better sight, and we are committed to providing a positive and inclusive work environment for all our employees.

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