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Assistant Store Manager

2 months ago


Taber, Canada Shoppers Drug Mart Full time
Job Description

Job Title: Assistant Store Manager

Job Summary:

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Shoppers Drug Mart. As a key member of our store management team, you will be responsible for assisting the Front Store Manager in managing the day-to-day operations of the store, ensuring that store objectives are achieved, and providing exceptional customer service.

Key Responsibilities:

  • Operations:
    • Assist in managing the human, physical, and financial resources of the store.
    • Ensure that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
    • Support Loss Prevention processes related to cash management and Front Store processes to minimize risk.
    • Participate in hiring and onboarding of new cashiers.
    • Ensure all Cash staff have completed cash training and customer service training through SDMU.
    • Identify and train Supervisors from existing cashiers where possible.
    • Follow up with Supervisors to ensure communication cascade for evening, weekend huddles, and timely updates as required.
    • Update Process Board with tasks from store walk.
    • Ensure tasks get accomplished in a timely fashion.
    • Ensure that backroom inventory management initiative (BIMI) is to standard at all times.
    • Generate daily low stock report and provide to merchandisers/section captains.
    • Communicate expected deliveries with receiver to develop an action plan for receiving.
    • Role model and monitor adherence to receiving principles focusing on totes first and sorting techniques.
  • Customer Service:
    • Proactively engage customers with increased focus during peak traffic times.
    • Assist in ensuring all product-related processes are implemented effectively.
    • Highlight new products and reinforce with staff the need to share upcoming events with customers.
    • Recognize CSI performers during Daily Huddle/Shift.
    • Coach and train all new merchandising hires on Store Standards.
    • Ensure exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards.
    • Ensure employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines.
    • Answer inquiries (e.g., location of product, rainchecks) and resolve customer complaints according to guidelines.
    • Demonstrate product knowledge and familiarity with location of products throughout the store.
    • Empower employees to ensure customer satisfaction.
  • Marketing and Merchandising:
    • Oversee implementation of store marketing programs.
    • Spotlight new or exclusive products at daily huddles.
    • Ensure staff know about upcoming events to share with customers.
    • Recognize CSI performers.
    • Oversee PC Optimum program, including communication of performance and review and follow-up of individual operator ID performance for sign-ups and email captures.
    • Assist in adherence to all marketing programs and initiatives, which may include:
      • Retail price management.
      • Planograms, core programs, and merchandising techniques.
      • Flyer implementation and local advertising initiatives.
    • Create and maintain proper displays to reflect seasonal and promotional programs.
    • Ensure value events are set up and taken down according to schedule.
    • Work with FSM to ensure signage in the store reflects current programs, policies, and procedures.
    • Responsible for replenishment orders in absence of FSM.
  • Human Resources:
    • Assist in the hiring process for Front End Cashiers/Supervisors (recommend to FSM).
    • Ensure staff is properly trained in all aspects of their role and provides ongoing coaching and instructions.
    • Assist in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM.
    • Comply with employment legislation.
    • Ensure employees comply with all policies and procedures.
  • Finance:
    • Assist in achieving projected sales growth targets.
    • Assist in effective expense management.
  • General:
    • Comply with all health and safety regulations.
    • Comply with all store policies and procedures.
    • Comply with loss prevention policies and procedures and ensure they are executed in the department.
    • Ensure Store Standards are followed.
    • Maintain confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation.
    • Perform other duties as assigned.
  • Management/Supervision/Leadership:
    • Provide support to all non-Rx parties within the local store.
    • Provide direction under the guidance of FSM.

Qualifications:

We are looking for a highly skilled and experienced individual with:

  • Planning, Judgement, and Decision Making:
    • Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
    • Ability to plan, coordinate, and delegate assignments as well as the ability to provide coaching to employees.
    • Planning and preparation for Inventory management.
    • Monitor service levels on SKUs to control inventory.
    • Identify overstock and develop a clearance strategy.
    • Identify and recognize superior performance of employees.
    • Work with FSM to create in-store training program for employees.
    • Work with FSM to achieve financial goals for the business.
    • Use judgment and decision-making skills to control expenses.
  • Experience:
    • Has demonstrated ability to drive the business and lead by example.
    • Supports all Corporate programs within the business.
    • Ability to prioritize activities quickly in response to changing initiatives.
    • Must work effectively with all Employees and management teams.
    • Superior interpersonal and coaching skills.
    • Supervisory experience.
    • Retail/grocery experience.
    • Superior interpersonal skills.
    • Efficient time management ability.
    • Financial analysis ability.
    • Strong verbal and written communication skills.
    • Effective organization and planning skills.
    • Computer literacy.
    • Commitment to providing exceptional customer service.

Working Conditions:

  • Ability to work flexible shifts, which may include nights and weekends.

Physical Requirements:

  • Ability to lift up to 50 pounds.
  • Ability to climb ladder.