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Assistant Store Manager
2 months ago
Job Title: Assistant Store Manager
Job Summary:
We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Shoppers Drug Mart. As a key member of our store management team, you will be responsible for assisting the Front Store Manager in managing the day-to-day operations of the store, ensuring that store objectives are achieved, and providing exceptional customer service.
Key Responsibilities:
- Operations:
- Assist in managing the human, physical, and financial resources of the store.
- Ensure that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
- Support Loss Prevention processes related to cash management and Front Store processes to minimize risk.
- Participate in hiring and onboarding of new cashiers.
- Ensure all Cash staff have completed cash training and customer service training through SDMU.
- Identify and train Supervisors from existing cashiers where possible.
- Follow up with Supervisors to ensure communication cascade for evening, weekend huddles, and timely updates as required.
- Update Process Board with tasks from store walk.
- Ensure tasks get accomplished in a timely fashion.
- Ensure that backroom inventory management initiative (BIMI) is to standard at all times.
- Generate daily low stock report and provide to merchandisers/section captains.
- Communicate expected deliveries with receiver to develop an action plan for receiving.
- Role model and monitor adherence to receiving principles focusing on totes first and sorting techniques.
- Customer Service:
- Proactively engage customers with increased focus during peak traffic times.
- Assist in ensuring all product-related processes are implemented effectively.
- Highlight new products and reinforce with staff the need to share upcoming events with customers.
- Recognize CSI performers during Daily Huddle/Shift.
- Coach and train all new merchandising hires on Store Standards.
- Ensure exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards.
- Ensure employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines.
- Answer inquiries (e.g., location of product, rainchecks) and resolve customer complaints according to guidelines.
- Demonstrate product knowledge and familiarity with location of products throughout the store.
- Empower employees to ensure customer satisfaction.
- Marketing and Merchandising:
- Oversee implementation of store marketing programs.
- Spotlight new or exclusive products at daily huddles.
- Ensure staff know about upcoming events to share with customers.
- Recognize CSI performers.
- Oversee PC Optimum program, including communication of performance and review and follow-up of individual operator ID performance for sign-ups and email captures.
- Assist in adherence to all marketing programs and initiatives, which may include:
- Retail price management.
- Planograms, core programs, and merchandising techniques.
- Flyer implementation and local advertising initiatives.
- Create and maintain proper displays to reflect seasonal and promotional programs.
- Ensure value events are set up and taken down according to schedule.
- Work with FSM to ensure signage in the store reflects current programs, policies, and procedures.
- Responsible for replenishment orders in absence of FSM.
- Human Resources:
- Assist in the hiring process for Front End Cashiers/Supervisors (recommend to FSM).
- Ensure staff is properly trained in all aspects of their role and provides ongoing coaching and instructions.
- Assist in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM.
- Comply with employment legislation.
- Ensure employees comply with all policies and procedures.
- Finance:
- Assist in achieving projected sales growth targets.
- Assist in effective expense management.
- General:
- Comply with all health and safety regulations.
- Comply with all store policies and procedures.
- Comply with loss prevention policies and procedures and ensure they are executed in the department.
- Ensure Store Standards are followed.
- Maintain confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation.
- Perform other duties as assigned.
- Management/Supervision/Leadership:
- Provide support to all non-Rx parties within the local store.
- Provide direction under the guidance of FSM.
Qualifications:
We are looking for a highly skilled and experienced individual with:
- Planning, Judgement, and Decision Making:
- Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate, and delegate assignments as well as the ability to provide coaching to employees.
- Planning and preparation for Inventory management.
- Monitor service levels on SKUs to control inventory.
- Identify overstock and develop a clearance strategy.
- Identify and recognize superior performance of employees.
- Work with FSM to create in-store training program for employees.
- Work with FSM to achieve financial goals for the business.
- Use judgment and decision-making skills to control expenses.
- Experience:
- Has demonstrated ability to drive the business and lead by example.
- Supports all Corporate programs within the business.
- Ability to prioritize activities quickly in response to changing initiatives.
- Must work effectively with all Employees and management teams.
- Superior interpersonal and coaching skills.
- Supervisory experience.
- Retail/grocery experience.
- Superior interpersonal skills.
- Efficient time management ability.
- Financial analysis ability.
- Strong verbal and written communication skills.
- Effective organization and planning skills.
- Computer literacy.
- Commitment to providing exceptional customer service.
Working Conditions:
- Ability to work flexible shifts, which may include nights and weekends.
Physical Requirements:
- Ability to lift up to 50 pounds.
- Ability to climb ladder.