Hotel Front Desk Supervisor

2 months ago

Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time
About the Role

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are equipped to provide excellent customer service.
  • Communication: Communicate effectively with guests, staff, and management, ensuring that all information is accurate and up-to-date.
  • Problem-Solving: Resolve guest complaints and issues in a fair and professional manner, ensuring that all guests leave the hotel satisfied.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in a similar role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Language: English language proficiency.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Team Environment: A collaborative and supportive team environment.

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