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Fitness Services Supervisor

3 months ago

Hamilton, Ontario, Canada Crunch Fitness Canada (CFC002) Full time
Benefits and Perks
  • Opportunities for Career Advancement
  • Attractive Salary Package
  • Complimentary Membership at Crunch Gym
  • Discounts on Various Services and Products
  • A Vibrant and Enjoyable Work Atmosphere
Company Overview
At Crunch, we believe that working here is more than just a job; it’s a chance to motivate others in achieving their fitness aspirations. We embody our Core Values:
  • RESPONSIBLE
  • KIND
  • INCLUSIVE
  • FUN
  • ALTERNATIVE
  • INNOVATIVE
  • PASSIONATE
Job Summary
The Personal Training Manager is tasked with delivering outstanding service to members and guests, ensuring the facility is clean and well-maintained, and meeting sales objectives.


Key Responsibilities
  • Welcome all members and guests warmly and wish them well upon their departure.
  • Drive Membership Sales
  • Ensure a clean and well-kept environment.
  • Check in all members and guests according to established procedures.
  • Manage messages on club software during member check-in.
  • Answer phone calls in a courteous and professional manner.
  • Communicate special events to members and guests effectively.
  • Foster an inviting atmosphere for all members.
  • Address all member requests or escalate to management as necessary.
  • Maintain a professional demeanor at all times.
  • Promote and sell retail products.
  • Schedule member services such as tanning.
  • Process payments for member services following company guidelines.
  • Be knowledgeable about club facilities, services, and schedules.
  • Assist with various projects as assigned by club management.
  • Adhere to all policies and procedures outlined in the Employee Handbook.
  • Perform opening and closing duties as required.
  • Maintain a friendly and supportive attitude towards all staff, members, and guests, contributing to a positive work environment.
Qualifications
  • Professional and courteous demeanor.
  • Excellent communication skills that inspire others.
  • Strong reading and writing abilities.
  • Customer service-oriented mindset.
  • Familiarity with the Crunch brand and its offerings.