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Chief Operating Officer
2 months ago
Bulkley Valley Credit Union is seeking a highly experienced and skilled Chief Operating Officer to lead our Call Center team. As a key member of our senior leadership team, you will be responsible for developing and implementing corporate strategies and policies, identifying short and long-term objectives, and contributing to the design and development of policies and programs for branch operations.
Key Responsibilities:
- Develop and implement corporate strategies and policies.
- Identify short and long-term objectives and develop plans to achieve them.
- Contribute to the design and development of policies and programs for branch operations.
- Provide direction to branches, call centre, commercial, operations, and learning & development teams.
- Ensure consistency amongst all branches, call centre and commercial with regards to policies and procedures.
- Ensure coordination and availability of training for all staff both internally and externally.
- Lead operations staff to ensure effective performance and results through coaching and development.
Requirements:
The successful candidate will have a business degree or diploma and a minimum of 10+ years of in-depth knowledge in the areas of retail and commercial products and services, financial management, compliance, or related field, with professional experience in progressive senior leadership roles. An individual with experience plus education and/or training equivalent to 10+ years will also be considered.
Bulkley Valley Credit Union offers a competitive compensation package including an attractive base salary and an excellent benefit and pension package.
