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Visual Merchandising Specialist

2 months ago

Halifax, Nova Scotia, Canada H&M Group Full time
About the Role

We are seeking a highly skilled Visual Merchandiser to join our team at H&M Group. As a Visual Merchandiser, you will play a crucial role in creating an engaging and inspiring shopping environment that drives sales and customer satisfaction.

Key Responsibilities
  • Sales and Profit
    • Develop and implement visual merchandising strategies to drive sales and meet profit targets.
    • Work closely with the store management team to determine commercial opportunities and execute floor moves.
  • Fashion Knowledge
    • Stay up-to-date with current fashion trends and share knowledge with the store team.
    • Ensure that the store's visual identity is aligned with the H&M brand guidelines.
  • Direct Customer Service
    • Provide exceptional customer service and ensure that customer expectations are met.
    • Support the store team in achieving excellent customer experience.
  • Indirect Customer Service
    • Implement the Commercial Handbook and ensure that the store's visual identity is maintained.
    • Create a clear and cohesive visual story from windows to A-area.
    • Ensure high-quality garment presentation and maintain clear customer flow.
    • Launch and maintain sales campaigns and activities on time.
  • Commercial Routines
    • Work with the store management team to follow up on store KPIs and initiate actions to reach store goals and budgets.
    • Adapt the store planning to meet store needs and budget.
    • Complete and act on the Best Brand portion of the Customer Experience Tool.
  • Visual Store Operations Routines
    • Complete sample picking and execute floor moves to create clear stories and wearable buying suggestions.
    • Complete all sales floor and window morning routines daily.
    • Ensure quantity and maintain the condition of all incoming visual props and marketing material.
    • Keep visual room organized and safe.
    • Keep all visual materials in the store current and share information with the team on seasonal changes.
    • Paint and maintain windows as necessary.
  • People and Teams
    • Support the store team to enhance customer and working experience in-store through coaching and development.
    • Ensure that all legal requirements and H&M policies are fulfilled.
  • Training and Development
    • Evaluate and develop the visual and commercial skills of the store team through regular visual training.
    • Maintain overview, follow up, and give feedback while executing floor moves.
    • Identify future Visual Merchandiser talent for succession.
  • Communication and Legal Requirements
    • Ensure that all communication in the windows and on the sales floor complies with local legislation.
  • Security
    • Work in accordance with H&M standards and local legislation with health and safety and security routines.
    • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store.