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Operations Manager

2 months ago

Kingston, Ontario, Canada Aramark Full time
{"h2": "Job Overview"}

The Hourly Supervisor plays a pivotal role in driving the profitability of Operations at Aramark. This position is responsible for ensuring the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

{"h2": "Key Responsibilities"}
  • Optimize labor costs by effectively managing daily staffing levels, driving efficiency from all staff, and adhering to established standards of operation.
  • Retain control of production costs, supply costs, and inventory by adhering to all standards of operation and implementing strategies to achieve customer satisfaction goals.
  • Audit service and quality on a regular basis, ensuring adherence to all standards and established tracking procedures.
  • Develop and implement strategies to achieve customer satisfaction goals, supervise teamwork and service, and address day-to-day employee issues in a professional manner.
  • Support and implement training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
  • Assist in annual employee reviews and supervise interim performance issues, ensuring accurate adherence to Aramark's time and attendance procedures.
  • Ensure staffing levels are consistent with established guidelines and make daily adjustments based on business needs.
  • Train all employees according to company standards for safety, health, and sanitation procedures.
{"h2": "Requirements"}
  • Must have 1-2 years of relevant experience.
  • Experience as a barista and previous supervisory experience.
  • Ability to work in a fast-paced environment.
  • Available to work: days, evenings, weekends, and holidays.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

{"h2": "About Aramark"}

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth.