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Customer Relations Associate

3 months ago

Boucherville, Quebec, Canada Rona Inc. Full time

Become a part of RONA's dedicated team

At RONA, we value the enthusiasm and commitment of our employees as they contribute to our mission of positively impacting the communities we serve through support for various projects.

As a Customer Service & Claims Resolution Agent at our Distribution Center, your primary responsibility will be to deliver outstanding assistance to our operations and retail locations. This role entails providing high-quality customer service, efficiently managing claims, and ensuring adherence to established protocols.

Your key responsibilities will include:

  • Delivering prompt customer service to retail partners and dealers
  • Overseeing return processes and addressing product data discrepancies
  • Collaborating with suppliers for warehouse inquiries
  • Maintaining quality assurance and resolving shipping and receiving challenges
  • Assisting with various administrative duties and generating purchase requisitions

We are seeking candidates with the following qualifications:

  • Proficiency in Microsoft Excel, Word, and Outlook
  • A strong commitment to customer service excellence
  • Experience in claims resolution is highly advantageous
  • Ability to perform accurate and efficient data entry

Join the RONA family and take advantage of benefits such as fitness facilities, a cafeteria with a diverse menu, employee discounts, group insurance, opportunities for career advancement, and more. RONA is dedicated to fostering diversity and inclusion within the workplace.