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Client Relations Specialist

3 months ago

Longueuil, Quebec, Canada Techo-Bloc Full time

Company Overview

Work schedule: Monday to Friday 8am to 5pm OR 9am to 6pm

Elevate your career with Techo-Bloc:

We are a team of innovators and entrepreneurs who are dedicated to making things happen. With 9 state-of-the-art manufacturing facilities and over 900 employees across more than 20 locations in North America, we are on an ambitious growth trajectory and committed to excellence. We thrive on creativity and invest in exceptional ideas, fostering a collaborative, inclusive, and positive workplace.

Opportunities for Advancement:

At Techo-Bloc, we are committed to your career development. Discover pathways for advancement through clearly defined career trajectories within each department. Your success is a shared goal, supported by a culture that appreciates your unique contributions.

Rewarding Performance:

Experience the tangible benefits of your contributions with competitive performance-based incentives. Join a passionate team that works together to achieve outstanding results.

Supportive Work Environment:

Break down barriers and collaborate with us to drive innovation and excellence. We care about each other's success and cultivate a vibrant culture with high employee satisfaction ratings. Participate in engaging activities such as brainstorming sessions, team BBQs, and festive celebrations that foster a strong sense of community.

Benefits and Perks:

  • RRSP with employer contributions
  • 24/7 telemedicine & Employee Assistance Program (EAP)
  • In-house leadership development and coaching
  • Training & Development Programs
  • Flexible work arrangements
  • Generous referral bonuses
  • Discounts on Techo-Bloc products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded merchandise
  • Free parking
  • Employee Recognition Events
  • English and French language courses available as needed

Role Overview

We are looking for a proactive and results-driven individual who is committed to meeting customer needs and ensuring every client feels valued. You will handle customer order inquiries from our distribution centers, working alongside a team of dedicated bilingual specialists.

Key Responsibilities:

  • Process customer purchase orders received through various channels, including telephone, email, fax, and online platforms for both Canadian and American markets;
  • Analyze customer orders and accounts to propose optimal solutions that save time and money;
  • Manage inventory transactions and logistics requests using various software systems;
  • Respond to inquiries from customers and the sales team regarding product availability and recommend alternatives based on their needs;
  • Follow up with customers on overdue orders that have not been collected;
  • Collaborate with the sales and marketing teams to coordinate product pick-up and delivery schedules.

Daily Responsibilities:

As a Customer Order Coordinator, your day begins by being available for incoming calls. Typically, calls from our dealer network represent a portion of your workday, while the remaining inquiries are handled via email on a first-come, first-served basis. As your day progresses, you will collaborate with various internal partners, including Transport, Distribution, Production, and Sales, enhancing your understanding of our internal processes and products, which will aid in your future career growth. During quieter moments, you can enjoy a coffee while utilizing your knowledge of ERPs and Microsoft Suite to enhance our internal and external processes.

Required Qualifications:

  • Strong customer service skills with a genuine passion for service and ownership of customer interactions;
  • Excellent problem-solving abilities, a positive attitude, and meticulous attention to detail;
  • Ability to multitask, coordinate, prioritize, and follow up within established deadlines;
  • Proficiency in Microsoft Office, particularly Excel and Word;
  • Self-motivated, proactive, and quick to learn;
  • Familiarity with inventory transaction and logistics systems (e.g., Microsoft Dynamics AX) is a plus.

Additional Information:

We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.