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Senior Manager of Field Services

3 months ago

Victoria, British Columbia, Canada NTT DATA Services Full time

Join NTT DATA Services as a Senior Manager of Field Services

We are seeking a Senior Manager of Field Services to lead our team. This position involves overseeing a dedicated field services group, ensuring that service level agreements (SLAs) are consistently achieved, managing the recruitment process, and providing mentorship to enhance team performance. Your collaboration with healthcare authorities will be pivotal in improving patient outcomes through superior service delivery.

  • Lead a substantial field services team and manage supplier partnerships
  • Ensure compliance with SLAs in the designated region
  • Supervise the recruitment and professional development of staff
  • Deliver coaching and mentorship to improve performance
  • Operate independently while adhering to organizational policies and guidelines
  • Collect feedback and identify areas for enhancement
  • Assist in resolving escalated issues
  • Partner with leadership to drive business process improvements

About NTT DATA Services

NTT DATA Services is a premier provider of IT and business solutions, specializing in cloud, data, and application services. As part of NTT DATA, a global leader with operations in over 80 countries, we empower clients to transform their businesses through consulting, digital solutions, and infrastructure services. We are dedicated to fostering a diverse and inclusive workplace for all our employees.