Residential Support Specialist

4 weeks ago

Abbotsford, British Columbia, Canada The Salvation Army Full time

Residential Support Specialist Job Overview

The Residential Support Specialist is responsible for ensuring a safe and supportive environment for all residents and visitors. This role is part of a unionized workforce.

Work Schedule:

  • Full-time, 40 hours per week

Primary Duties:

  • Supervise and engage with clients/residents, providing essential personal, practical, and emotional support
  • Collaborate with Family Services Worker to manage Café Operations, including overseeing laundry, showers, and meal services, while training and supervising volunteers
  • Maintain accurate records of daily activities through appropriate documentation methods, including logbooks and incident reports
  • Monitor and coordinate various service lists (Case Planning, Outreach, Nursing, Counseling)
  • Assist with lunch preparation and cleanup
  • Communicate with referral sources and external agencies as necessary
  • Facilitate client care concerning security matters, including conducting bed checks and personal searches
  • Perform property and grounds inspections/security checks as needed
  • Manage the admission process, orienting clients to the rules and ensuring adherence to policies
  • Observe clients in communal areas such as the day room and designated outdoor spaces
  • Handle financial transactions related to room rentals and meal tickets, ensuring proper receipting
  • Execute additional responsibilities as assigned

Qualifications and Educational Background:

Education/Certifications:

  • High School diploma plus a post-secondary diploma or certificate
  • Valid driver's license and access to a vehicle for work-related purposes
  • Criminal Record Check is required
  • First Aid and CPR certification
  • Training in Non-Violent Crisis Intervention

Experience: A minimum of three months but less than one year of relevant experience is preferred.

Essential Skills and Knowledge:

  • Commitment to the mission and values of the organization
  • Flexibility to work a non-routine schedule, including weekends and extended hours
  • Strong team player with excellent communication and interpersonal abilities
  • Capability to train and support volunteers effectively
  • High standards of integrity, discretion, and confidentiality
  • Proficient decision-making and organizational skills
  • Familiarity with standard office software and equipment
  • Able to thrive in a fast-paced environment, meeting deadlines and managing stress
  • Interest and knowledge in the services and programs offered

Preferred Skills:

  • Experience in general office tasks is advantageous
  • Previous volunteer experience is a plus

The organization is committed to accommodating candidates as required under applicable human rights legislation. If you require any disability-related accommodations during the application process, please inform us of your needs. Proof of accommodation may be requested.

We appreciate all applicants; however, only those selected for an interview will be contacted.

Internal candidates are encouraged to notify their supervisor of their application intentions prior to submission.

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