Client Service Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Client Service Representative to join our Business Development Team at Great Slave Helicopters 2018 Ltd. As a key member of our team, you will provide administrative support to our Business Development Team, ensuring the smooth execution of our business operations.
Key Responsibilities- Administrative Support
- Provide administrative support to members of the Business Development Team as directed by verbal or written instruction.
- Work closely with the Business Development and Operations Team to provide Quality Control and data entry of GSH's web-based contract management tool and scheduling systems.
- Input accurate contract billing information, troubleshooting and paying attention to detail is key while directing questions to appropriate staff in order to acquire information to ensure accuracy of contract billing which is used by GSH's AR department.
- Assist in preparing correspondence for clients, auditors, and public interest groups, including helicopter service proposals, formal presentations, business letters, and customer feedback surveys.
- Coordinate the logistical aspects of marketing programs such as meetings, seminars, workshops, special projects, and events.
- Review documents, reports, and correspondence prepared for signature for format, content, grammar, and spelling; make edits as necessary.
- Prepare draft reports, background documentation, and research as requested.
- Maintain working schedules and engagement calendars with a spreadsheet of trade shows and other events.
- Provide assistance with branding material, communication strategy, competitor analysis, market research, sales analysis, product management, sourcing, and other aspects related to business development.
- Present a positive and professional image of the executive to all visitors, suppliers, and other interactions.
- Provide clerical and technical support for procurement.
- Accurate filing of correspondence, business cards, invoices, and receipts.
- Become familiar with each joint-venture agreement, its current status, the representative partners, and the customer base in each region.
- Education
- Grade 12 education, post-secondary education in a related field is preferred.
- Post Secondary degree or diploma in scope or related field is considered an asset.
- Clerical or senior administration experience or educational equivalency preferred.
- Highly efficient project management, prioritization, multi-tasking, and time management skills to meet deadlines.
- Proven team player.
- Strong working knowledge of marketing and executive management principles.
- Excellent written and verbal communication and comprehension.
- Highly organized.
- Service-oriented.
- Valid driver's license.
We offer a competitive salary that is determined based on the candidate's years of experience. We understand that experience plays a crucial role in determining the value an employee brings to the role, so our salary structure is designed to reflect this. Candidates with more experience will receive higher compensation, acknowledging their expertise and the depth of their knowledge in the field.
We also offer a comprehensive benefits package, including dental care and a wellness program.
This is a full-time position, working in person at our office location.
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