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Room Attendant

2 months ago

Orillia, Ontario, Canada EightSix Network Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Room Attendant to join our team at EightSix Network. As a Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our hotel rooms, providing exceptional customer service, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:

  • Check climate control, lights, and alarm clock; make adjustments to correct irregularities; ensure TV remote control is working; report broken items to the Main Linen Room Attendant.
  • Ensure the compendium binder is up to date; draw shears.
  • Check room supplies and replace items; empty trash containers; contact Room Service to remove any dishes.
  • Strip and inspect beds and load soiled linen on cart; change bed pads if soiled and turn mattresses if worn in areas.
  • Make bed according to hotel standards, including roll-a-way beds before removing.
  • Clean glass surfaces such as mirrors and shower walls.
  • Dust and polish furniture, fixtures, and clean vents.
  • Vacuum carpets, including moving furniture; report stains to the Housekeeping department.
  • Clean/scrub and dry wash basins, fixtures, pipes under basins, shower heads, tiles, bathtub, and toilets; replace toilet rolls and tissues.
  • Sweep and wash bathroom floors.
  • Replace soiled linens and provide supply of laundry bags and slips.
  • Sign in and out for keys per Resort procedures and devices on issue sheets.
  • Report and deliver items found to the Supervisor.
  • Lock and secure doors when leaving the room to ensure the safety and security of guests and their belongings. Exercise confidentiality regarding guest personal information.
  • Clean and verify status of rooms in a priority sequence, note discrepancies.
  • Comply with Hotel Policies and Procedures and perform other tasks as assigned by management.
  • Maintain a professional appearance as per company grooming policy.
  • Maintain a high level of professionalism, positive demeanor, and service etiquette at all times.
  • Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers.
  • Report room deficiencies to Supervisor.
  • Clean Public Areas, deliver guest requested items to rooms, and deliver linen as required.
  • Perform other duties as assigned.

Requirements:

  • Must provide a clean criminal history certificate on an annual basis.
  • Must be able to work independently and in a team environment.
  • Reliable and dependable work ethic.
  • Good verbal and written English communication skills.
  • Good time management skills; must have the ability to multi-task in a busy, fast-paced work environment.
  • Ability to push a pull a cart (50lbs) safely and have the ability to maneuver in all directions.
  • Ability to bend to floor level and demonstrate ability to reach and twist and stretch.
  • Ability to safely bend at waist using proper knee bending and lifting techniques.
  • Ability to pull the sofa bed pull out frame up and out using knee bending techniques and upper body strength and demonstrate ability to push and replace the bed frame safely.
  • Must be able to frequently lift and move housekeeping supplies and equipment up to 50lbs.
  • Must be able to perform essential duties that require frequent use of hands, wrists, arms, shoulders, and back to grip, carry, lift, and bend.
  • Ability to walk and stand for prolonged periods (regular work shift 8 hours).
  • Ability to use proper Personal Protective Equipment and cleaning supplies as per departmental standard operation procedures.
  • French language skills (verbal and written) are an asset.