Hotel Reception Specialist

4 weeks ago

Osoyoos, British Columbia, Canada Sahara Courtyard Inn Ltd. Full time
Job Overview:

We are seeking a dedicated Front Desk Hotel Clerk to join our team at Sahara Courtyard Inn Ltd.. This role is essential in ensuring a welcoming atmosphere for our guests and maintaining the smooth operation of our front office.

Qualifications:
  • Education: Completion of secondary (high) school education is required.
  • Experience: A minimum of 1 year and up to 2 years of relevant experience in a similar role.
Key Responsibilities:
  • Address and resolve guest complaints and inquiries effectively.
  • Facilitate guest check-ins, room assignments, and manage group arrivals and departures.
  • Provide comprehensive information regarding hotel services and amenities.
  • Process guest check-outs, manage billing, and handle payment transactions.
  • Maintain precise records of room availability, reservations, and assignments.
  • Answer incoming calls, relay messages, and deliver exceptional customer service.
Personal Attributes:
  • Possess a client-focused approach to service.
  • Demonstrate flexibility and adaptability in a dynamic environment.
  • Exhibit strong organizational skills and attention to detail.
  • Be reliable and responsible in all tasks.
  • Work collaboratively as part of a team with excellent communication skills.
Employment Details:
  • Type: Permanent position, requiring 40 hours of work per week.
  • Language: Proficiency in English is essential.

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