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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our Contract Logistics team at Kuehne+Nagel. As a key member of our team, you will be responsible for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement, and the prompt resolution of issues.
Your Responsibilities- Respond knowledgeably and courteously to incoming calls and customer inquiries;
- Communicate with carriers and customer suppliers;
- Provide updates on order inquiries;
- Manage claims and investigation flow-ups;
- Assist other Customer Service Representatives in daily tasks;
- Manage Service KPIs and reporting metrics;
- Expedite rush order requests and follow up;
- Perform general administration tasks in supporting shipment document flow;
- Work on and execute tasks on customer systems;
- Manage order exceptions to last-minute customer requirements;
- Promote a safe work environment and support EHS policies;
- Work with the Supervisor and Management team to enhance service levels;
- Coordinate shipments with the transport department;
- Ability to manage high call and business process volumes;
- Coordinate and data input details for client KPIs around transport services;
- Comply with GMP requirements to ensure quality and regulatory requirements are met.
- 2+ years of CSR experience (within a distribution center/warehouse preferred);
- Bilingual French is a strong plus;
- Strong communication and relationship-building skills;
- Strong computer skills, including proficiency with Microsoft Office Suite.
At Kuehne+Nagel, we offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.
