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Enterprise Social Media Program Manager
2 months ago
Hootsuite Inc. is seeking a highly skilled Strategic Engagement Manager to join our Professional Services team. As a key member of our team, you will be responsible for delivering strategic engagement services to our customers, providing guidance and consultation to help them achieve success in their corporate social programs.
Key Responsibilities- Program Ownership: Act as the program owner and change management delivery lead of Enterprise social programs and technology through the delivery of Hootsuite's Strategic Engagement Services.
- Client Guidance: Guide clients to achieve success in their own corporate social programs, including corporate marketing, customer care, social selling, and advocacy use cases, by leveraging your expertise in enterprise social media strategy and program management.
- Sales Support: Support the scoping during presale processes and selling of managed services with prospects, building repeatable frameworks and templates, and managing capacity to deliver services to customers.
- Service Development: Contribute to shaping and improving the Strategic Engagement Services offering and build new internal processes and procedures along with other members of the managed services team.
- Coaching and Training: Design and deliver Premier Coaching sessions focused on project and change management and social media strategy to provide best practices to customers and expand and strengthen Hootsuite's expertise in these areas.
- Experience: Extensive relevant experience in Customer Experience, Customer Success, and/or Customer Delivery, including proven experience establishing and delivering customer experience programs, preferably in a high-growth and fast-paced SaaS environment.
- Skills: Experience in Social Media preferred, Customer Focus, Process/Project Management.
Hootsuite is a leading social media management platform that helps businesses connect with their customers and grow their brand. Our six guiding principles - Step Up, Go Fast, Be Agile, Play to Win, Neighbours & Allies - drive our culture and inform our decision-making. We're committed to building an incredible, profitable company for our customers, employees, and stakeholders.
