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Guest Service Supervisor

2 months ago

Kitchener, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Guest Service: Assist guests with special needs, coordinate and review work, and maintain operation of computer systems and equipment.
  • Supervision: Lead a team of 3-4 staff members and provide guidance and support to ensure excellent customer service delivery.
  • Computer and Technology Knowledge: Proficient in MS Outlook and MS Excel, with ability to learn new systems and technologies.
  • Work Conditions and Physical Capabilities: Work in a fast-paced environment, with attention to detail and ability to work under pressure.
  • Personal Suitability: Accurate, client-focused, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, organized, and a team player.
Requirements:
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent position, 35 to 40 hours per week.
  • English language proficiency.