Service & Warranty Operations Manager
2 weeks ago
Challenger Motor Freight Inc. is seeking a highly skilled and experienced Service & Warranty Team Lead to join our team. As a key member of our Maintenance Department, you will be responsible for coordinating maintenance, repairs, and ensuring accurate maintenance records of our fleet of trucks and trailers.
Key Responsibilities- Service Advisor
- Provide exceptional customer service to internal and external stakeholders on all repairs for Challenger trucks and trailers
- Respond to various inquiries and requests via email daily, communicating with internal employees at multiple facilities and external business or service partners
- Handle internal customer issues, requests, questions, and complaints in a professional and timely manner
- Maintain regular communication with customers as needed regarding ongoing repairs
- Prioritize, allocate, and schedule work and equipment inspections independently
- Assist with regular data entry requirements for service-related reporting to management
- Manage equipment data entry and updates to various computer systems using multiple software platforms
- Correctly input information into a database to ensure accurate monitoring of unit maintenance
- Schedule service inspections as required following the maintenance schedule
- Open and close work orders with speed and accuracy
- Process repair charge backs as required
- Review claims created in work order / warranty system
- Identify and estimate warranty and/or goodwill coverage
- Gather and edit claims documentation backup, calculate part cost and allowable labour time with all claimable items for submission to appropriate OEM representative
- Ensure collection of submitted warranty items
- Review and maintain warranty parts cage
- Receive and ship parts to vendors as required
- Dispose of parts as required after submission or retention period expiration
- Review invoices for claimable items for goodwill, warranty, and/or incorrect billing which are submitted to on-road warranty check workflow in Synergize
- Review and document invoices that are not billable to Challenger in zero-dollar warranty claim
- Communicate any discrepancies with work orders or invoices to management and consult with members of the maintenance department on eligibility of various repairs for warranty
- Ongoing review of warranty procedure and policy and contribute to periodic updates and/or changes
- Contribute and/or develop reports to track warranty reclamation and maximize warranty dollar recovery to Challenger
- Secondary School Diploma required. Post-Secondary education or relevant work experience in a mechanical or over-the-road setting is an asset
- 3-5 years of work experience in an administrative support role (maintenance or parts environment preferred)
- Ability to handle large volumes of work and stressful situations. Strong interpersonal, verbal, and written communication skills
- Fluent in English is required, bilingual in French or another language is an asset
- Proficient with Microsoft Office, computer/typing skills, and telephone skills
- Strong attention to detail, organized, and can prioritize workload
- Motivated team player who also works well independently with a strong sense of commitment to the customer
- Analyze data to identify problem areas and trends
- Ambitious and creative to find solutions to a wide range of problems and situations
- Ability to present information with confidence to varying audience(s)
- Possess conflict resolution skills
- Positive and upbeat attitude with the willingness to take initiative
-
Service and Warranty Operations Supervisor
1 month ago
Cambridge, Ontario, Canada Challenger Motor Freight Inc Full timeAbout Us: Join a forward-thinking organization that prioritizes individual career advancement and the collective progress of the company. Challenger Motor Freight Inc. proudly holds the status of a Platinum Club Member in Canada's 50 Best Managed Companies. Our achievements are a direct result of our committed and skilled workforce.Role Overview: As the...
-
Service & Warranty Team Lead
4 days ago
Cambridge, Ontario, Canada Challenger Full timeService & Warranty Team Lead role at Challenger Motor Freight Inc. requires coordinating maintenance, repairs, and warranty claims for the company's fleet of trucks and trailers. About the Role: Coordinate maintenance, repairs, and warranty claims for the company's fleet of trucks and trailers Provide prompt, courteous, and accurate customer service to...
-
Service and Warranty Team Lead
3 days ago
Cambridge, Ontario, Canada Challenger Full timeAbout the Role:The Service & Warranty Team Lead is a key position within the Maintenance Department at Challenger Motor Freight Inc. This role is responsible for coordinating maintenance, repairs, and keeping accurate maintenance records of Challenger's fleet of trucks and trailers.Key Responsibilities:Provide prompt, courteous, and accurate customer service...
-
Service and Warranty Team Lead
4 days ago
Cambridge, Ontario, Canada Challenger Full timeAbout the Role:The Service & Warranty Team Lead is a key position within the Maintenance Department at Challenger Motor Freight Inc. This role is responsible for coordinating maintenance, repairs, and keeping accurate maintenance records of Challenger's fleet of trucks and trailers.Key Responsibilities:Provide prompt, courteous, and accurate customer service...
-
Service and Warranty Team Lead
4 days ago
Cambridge, Ontario, Canada Challenger Full timeAbout the Role:The Service & Warranty Team Lead is a key position within the Maintenance Department at Challenger Motor Freight Inc. This role is responsible for coordinating maintenance, repairs, and keeping accurate maintenance records of Challenger's fleet of trucks and trailers.Key Responsibilities:Provide prompt, courteous, and accurate customer service...
-
Service & Warranty Team Lead
1 week ago
Cambridge, Ontario, Canada Challenger Motor Freight Full timeAbout the Role:The Service & Warranty Team Lead is a critical position within the Maintenance Department at Challenger Motor Freight Inc. This role is responsible for coordinating maintenance, repairs, and keeping accurate maintenance records of our fleet of trucks and trailers. The successful candidate will be the central point of contact for the...
-
Service & Warranty Team Lead
1 week ago
Cambridge, Ontario, Canada Challenger Motor Freight Full timeAbout the Role:The Service & Warranty Team Lead is a critical position within the Maintenance Department at Challenger Motor Freight Inc. This role is responsible for coordinating maintenance, repairs, and keeping accurate maintenance records of our fleet of trucks and trailers. The successful candidate will be the central point of contact for the...
-
Service and Warranty Team Lead
19 hours ago
Cambridge, Ontario, Canada Challenger Motor Freight Full timeEnvision Your Career:At Challenger Motor Freight Inc., we're dedicated to personal career growth and opportunity. As a Platinum Club Member in Canada's 50 Best Managed Companies, we're committed to staying on the leading edge in safety, technology, and analysis.Our success is directly attributed to our talented team of professionals who work together with a...
-
Service and Warranty Team Lead
20 hours ago
Cambridge, Ontario, Canada Challenger Motor Freight Full timeEnvision Your Career:At Challenger Motor Freight Inc., we're dedicated to personal career growth and opportunity. As a Platinum Club Member in Canada's 50 Best Managed Companies, we're committed to staying on the leading edge in safety, technology, and analysis.Our success is directly attributed to our talented team of professionals who work together with a...
-
Service and Warranty Team Lead
1 week ago
Cambridge, Ontario, Canada Challenger Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our Maintenance Department as a Service and Warranty Team Lead. This role is responsible for coordinating maintenance, repairs, and keeping accurate records of our fleet of trucks and trailers.Key ResponsibilitiesProvide exceptional customer service to internal and external...
-
Service and Warranty Team Lead
1 week ago
Cambridge, Ontario, Canada Challenger Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our Maintenance Department as a Service and Warranty Team Lead. This role is responsible for coordinating maintenance, repairs, and keeping accurate records of our fleet of trucks and trailers.Key ResponsibilitiesProvide exceptional customer service to internal and external...
-
Warranty Claims Specialist
2 days ago
Cambridge, Ontario, Canada Cambridge Ford Full timeExciting Opportunity: Full-time Warranty AdministratorWe are seeking a highly skilled and experienced Warranty Administrator to join our team at Cambridge Ford. As a key member of our service department, you will play a crucial role in ensuring seamless warranty claim management and exceptional customer satisfaction.Key Responsibilities:Proactively interact...
-
Warranty Claims Specialist
2 days ago
Cambridge, Ontario, Canada Cambridge Ford Full timeExciting Opportunity: Full-time Warranty AdministratorWe are seeking a highly skilled and experienced Warranty Administrator to join our team at Cambridge Ford. As a key member of our service department, you will play a crucial role in ensuring seamless warranty claim management and exceptional customer satisfaction.Key Responsibilities:Proactively interact...
-
Service and Warranty Team Lead
2 days ago
Cambridge, Ontario, Canada Challenger Motor Freight Inc Full timeAbout the RoleChallenger Motor Freight Inc. is seeking a highly skilled and experienced Service & Warranty Team Lead to join our team. As a key member of our Maintenance Department, you will be responsible for coordinating maintenance, repairs, and ensuring accurate maintenance records of our fleet of trucks and trailers.Key ResponsibilitiesService...
-
Service and Warranty Team Lead
2 days ago
Cambridge, Ontario, Canada Challenger Motor Freight Inc Full timeAbout the RoleChallenger Motor Freight Inc. is seeking a highly skilled and experienced Service & Warranty Team Lead to join our team. As a key member of our Maintenance Department, you will be responsible for coordinating maintenance, repairs, and ensuring accurate maintenance records of our fleet of trucks and trailers.Key ResponsibilitiesService...
-
Service & Warranty Team Lead - Fleet Coordinator
2 weeks ago
Cambridge, Ontario, Canada Challenger Motor Freight Inc. Full timeAbout Us:Challenger Motor Freight Inc. is a leading North American freight transportation company with a strong commitment to personal career growth and opportunity. As a Platinum Club Member in Canada's 50 Best Managed Companies, we prioritize teamwork and collaboration to drive innovation and excellence in safety, technology, and analysis.Our Vision:We...
-
Service & Warranty Team Lead - Fleet Coordinator
2 weeks ago
Cambridge, Ontario, Canada Challenger Motor Freight Inc. Full timeAbout Us:Challenger Motor Freight Inc. is a leading North American freight transportation company with a strong commitment to personal career growth and opportunity. As a Platinum Club Member in Canada's 50 Best Managed Companies, we prioritize teamwork and collaboration to drive innovation and excellence in safety, technology, and analysis.Our Vision:We...
-
Service & Warranty Team Lead - Fleet Coordinator
2 weeks ago
Cambridge, Ontario, Canada Challenger Motor Freight Full timeAbout Us:Challenger Motor Freight Inc. is a leading North American freight transportation company with a strong commitment to personal career growth and opportunity. As a Platinum Club Member in Canada's 50 Best Managed Companies, we pride ourselves on our dedicated and talented team of professionals who work together to keep us on the leading edge in...
-
Service & Warranty Team Lead - Fleet Coordinator
2 weeks ago
Cambridge, Ontario, Canada Challenger Motor Freight Full timeAbout Us:Challenger Motor Freight Inc. is a leading North American freight transportation company with a strong commitment to personal career growth and opportunity. As a Platinum Club Member in Canada's 50 Best Managed Companies, we pride ourselves on our dedicated and talented team of professionals who work together to keep us on the leading edge in...
-
Cambridge, Ontario, Canada Challenger Motor Freight Inc Full timeAbout the Role:The Service & Warranty Team Lead is a critical position within the Maintenance Department at Challenger Motor Freight Inc. This role is responsible for coordinating maintenance, repairs, and ensuring accurate maintenance records of our fleet of trucks and trailers. The successful candidate will also be responsible for claiming and collecting...
