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Technical Support Specialist

2 months ago

Trail, Canada fortisBC Full time
Technical Analyst Position at FortisBC

FortisBC is seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will provide technical support to our end users, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:

  • Provide frontline technical support to our end users, resolving hardware and software issues in a timely and professional manner.
  • Complete departmental helpdesk/deskside functions, including problem receiving, recording, and tracking.
  • Action technology service requests, troubleshooting and resolving issues as needed.
  • Provide support and tracking for mobile and smart devices, ensuring seamless integration with our systems.
  • Complete upgrades, installations, and preventive maintenance tasks, ensuring our systems remain up-to-date and secure.
  • Repair computer software and/or hardware, working with external vendors as needed.
  • Liaise with senior support on behalf of clients, ensuring seamless communication and resolution.
  • Deploy device images and software packages, ensuring a smooth and efficient rollout.
  • Acquire quotes and procurement of necessary hardware and software, ensuring cost-effectiveness and efficiency.
  • Set-up/receive/deliver PC equipment, recycle of excess surplus equipment, and record software and hardware asset modifications.
  • Maintain up-to-date knowledge of the company's computer systems, staying current with the latest technologies and trends.
  • Estimate/complete a series of tasks required for a minor project, demonstrating your ability to work independently and effectively.

Requirements:

  • 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field.
  • Minimum 2 years' experience in related work experience.
  • Familiar with current operating systems applicable to the job.
  • Familiar with imaging processes, software deployment, and maintaining business contacts with suppliers, service reps, and other businesses.
  • Familiar with Windows Server-based network environment, including user maintenance, scheduling, printer configuration, remote connectivity, etc.
  • Familiar with Microsoft Office applications, collaboration, and communication systems.
  • Knowledge of peripherals and network-attached devices, including but not limited to printers, scanners, plotters, cameras, mobile, and smart devices.
  • Valid Class 5 British Columbia Driver's license.

What You Need to Know:

  • This role is covered under the FortisBC/MoveUP Collective Agreement.
  • If you are a MoveUP employee covered by LOU 42 and are the successful candidate, you may remain in LOU 42.
  • Prior to the interview, Talent Acquisition will conduct a full employee general record review, including but not limited to sick leave and attendance records, personnel file review, and letters on file.

FortisBC is committed to a safe and inclusive culture where each of us can connect, belong, and grow. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit our website for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Reconciliation Action Plan.