Senior Account Manager

1 month ago

Toronto, Ontario, Canada National Bank Full time
About the Role

As an Associate Account Manager at National Bank Trust, you will play a key role in providing exceptional customer service and administrative support to our clients. You will work closely with the Director of ETF Servicing to manage customer accounts, identify business opportunities, and grow profitability.

Key Responsibilities
  • Provide high-level customer service and perform administrative tasks to respond to individual client requests.
  • Actively participate in business development by identifying business opportunities and supporting account managers in identifying and increasing client opportunity and growing profitability.
  • Open accounts and review various transactions for clients.
  • Provide superior customer service, in person, by telephone and by e-mail, for ETF clients.
  • Work closely with the Director to provide support on a daily basis in the management of customer accounts and in any follow-up business opportunities.
  • Perform various administrative tasks independently and resolve problematic situations with a goal for continuous improvement.
  • Master business processes and industry practices.
  • Establish and maintain effective communication with the various stakeholders involved.
  • Identify the risks inherent to the activities related to Custody, Fund Administration and ETF Servicing.
Requirements
  • Bachelor's degree in a related field and four years of relevant experience OR Master's degree in a related field and two years of relevant experience.
  • Work experience and/or knowledge of Mutual Fund and ETF services a strong asset
  • Experience with dealing with Fund Accounting activities (NAV calculation and reconciliation breaks)
  • Experience with dealing with ETF Administration (Portfolio Composition File (PCF) and create/redeem orders)
  • Experience with dealing with Custody for trade settlement and cash breaks 
  • Experience in customer service and administrative support.
  • Proficiency in Word and Excel and the ability to use collaboration tools (Viva Engage, Teams).
  • Demonstrate a good sense of initiative and an appropriate level of independence.
What We Offer

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.

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