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Cloud Application Analyst

3 months ago

Calgary, Alberta, Canada Visionpool Business Services Full time

Visionpool Business Services is seeking a REMOTE Technical Analyst to deliver expertise in various SaaS applications, including Amanda, NetDocuments, ArcGIS, Trados, ProcedureFlow, Language Weaver, and MultiTrans. This role will be part of an agile team operating within a scrum framework.

Key Responsibilities:

  • Provide comprehensive support for SaaS applications, ensuring optimal performance and user satisfaction.
  • Manage system upgrades, implement single sign-on solutions, and facilitate integrations and configurations.
  • Enhance application features based on user feedback and usability testing.
  • Monitor application performance and engage in vendor communications for effective incident management.

Qualifications:

  • At least 5 years of relevant experience in a technical analyst role.
  • Proven track record in managing SaaS applications, including the ability to conduct unit testing and usability assessments.
  • Strong proficiency in SQL for data management and analysis.

This position offers the opportunity to work in a dynamic environment, contributing to the success of various SaaS initiatives.