Customer Quality Assurance Specialist

1 month ago

Montreal, Quebec, Canada MADE BY GATHER Full time

Customer Quality Engineer

We are seeking a skilled Customer Quality Engineer to join our Quality team in Montreal. This role will involve leading and managing quality improvement plans, tracking customer scorecards, and initiating improvement plans. The ideal candidate will be results-driven, self-motivated, and eager to grow and develop their career.

Key Responsibilities:

  • Implement quality engineering activities to support MBG operation and quality assurance department.
  • Communicate with corporate customers to resolve quality issues.
  • Review, update, and issue new control plans, inspection control cards, and quality alerts.
  • Participate in new product development and validation of FAI/PPAP.
  • Investigate customer non-conformances, establish clean points, and support the team to implement corrective actions.
  • Communicate with customers and suppliers regarding quality issues.
  • Act as a customer contact for specific programs and respond to all customer needs.
  • Maintain and manage quality gates, measure and improve quality through findings by improving process/product control.
  • Initiate and champion assigned continuous improvement projects.
  • Conduct control plan and audits. Assist the Quality & Operating Systems with day-to-day quality issues.
  • Participate in quality planning/improvement activities.
  • Review and approve supplier's PPAPs.
  • Support creation of D/PFMEA's working with engineering department.
  • Manage and facilitate the root cause & corrective actions system through tracking and validation of issues and support in root cause analysis.

Requirements:

  • Bachelor's Degree in Electrical, Mechanical, Chemical, Materials, or Industrial Engineering, or equivalent.
  • Professional Engineer, Member of the OIQ (Order of Quebec Engineer) is an asset.
  • Minimum 4 years of experience in quality field (Products or/and Manufacturing).
  • Six Sigma certification is preferred.
  • Specific training and demonstrated success in applying design for quality, problem-solving methodologies, FMEA, process capability analysis, DoE, and SPC.
  • Strong background and demonstrated success applying statistical methods.
  • Minitab or other statistical software capabilities are preferred.
  • Excellent oral and written communication skills.

What We Offer:

  • Full-time position with a competitive salary and comprehensive benefits program.
  • Hybrid work schedule.
  • Extended medical/dental/vision.
  • RRSP plus company match.
  • EAP.
  • Discount program.
  • Holidays and Summer Fridays.

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