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Food Service Supervisor

2 months ago

Hamilton, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
    • Hire and manage food service staff to meet the needs of our customers.
  • Customer Service
    • Ensure that food and service meet quality control standards, including presentation, taste, and timeliness.
    • Address customer complaints or concerns in a professional and courteous manner.
  • Operations and Administration
    • Estimate ingredient and supply requirements for meal preparation and manage inventory levels.
    • Prepare and submit reports on sales, stock, and wastage to inform business decisions.
    • Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required.
    • 1 year to less than 2 years of experience in a food service environment.
  • Work Setting
    • Food service establishment, coffee shop, fast food outlet or concession, or restaurant.
  • Work Conditions and Physical Capabilities
    • Fast-paced environment, work under pressure, tight deadlines, and physically demanding work.
  • Personal Suitability
    • Client focus, efficient interpersonal skills, excellent oral communication, flexibility, and team player.
What We Offer
  • Work Term
    • Permanent position.
  • Work Language
    • English.
  • Hours
    • 30 to 40 hours per week.