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ShelterCare Manager

2 months ago

Kitchener, Ontario, Canada House of Friendship Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a ShelterCare Manager. This is a permanent, full-time position that requires a strong leader who can provide guidance and support to our team members.

Key Responsibilities
  • Lead and develop a team of supervisors and staff members, providing coaching and development opportunities to enhance their skills and performance.
  • Oversee the daily operations of the program, ensuring a safe and healthy work environment for all team members.
  • Develop and implement program budgets, allocating resources effectively to meet the needs of the program.
  • Build and maintain relationships with community partners, funders, and stakeholders to ensure the success of the program.
  • Collaborate with other departments and teams to ensure seamless service delivery and integration.
  • Develop and implement quality improvement initiatives to enhance program outcomes and services.
  • Ensure compliance with regulatory requirements and organizational policies.
  • Provide leadership and guidance to the team, promoting a culture of excellence and continuous improvement.
Requirements
  • University degree in Social Work, Counselling, or a related field of study.
  • Minimum 3 years of leadership experience, developing and leading a team.
  • Advanced knowledge of psychoactive substances, problematic substance use, harm reduction, recovery-oriented interventions, evidence-informed practices, and clinical treatment modalities.
  • Experience with collaboration, program development, and implementation.
  • Experience providing clinical supervision.
Working Conditions
  • Generally daytime work with pre-planned evening and weekend work to support the 24/7 operation of services as needed.
  • On-call 24/7 for program leadership and direction during times of crisis in some programs.
  • Intensive contact with program participants required.
  • Encountering participants at program sites under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness to be expected.
  • Travel within Waterloo Region and Wellington County required for some programs.
What We Offer
  • Competitive salary range: $33.60 - $42.80 per hour.
  • Three weeks of vacation, 3 personal days, and sick credits totaling approximately 12 days per year.
  • Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (ADD), Long Term Disability (LTD), Flexible Spending Account, and Employee Family Assistance Program.
  • Access to the Employee and Family Assistance Program, $2,000 for counselling services, and our workplace Wellness and Psychological Health and Safety programs.
  • Retirement plan that includes a matched Group Pension Plan, Group RRSP, and Group Tax-Free Savings Account.