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Food Service Operations Manager

2 months ago


Hamilton, Ontario, Canada Tim hortons Full time
Job Summary

We are seeking a highly skilled Food Service Operations Manager to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our food service operations.

Key Responsibilities
  • Staff Management: Supervise and manage a team of 3-4 staff members, providing guidance and support to ensure excellent customer service and high-quality food preparation.
  • Operations Planning: Plan and organize daily operations, including menu planning, inventory management, and supply chain logistics.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive customer experience.
  • Health and Safety: Ensure compliance with health and safety regulations, maintaining a clean and safe working environment for staff and customers.
  • Supervision: Provide regular feedback and coaching to staff members, identifying areas for improvement and developing strategies for growth and development.
  • Experience: 1 year to less than 2 years of experience in a food service management role, with a strong background in operations management and customer service.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Language: Fluency in English.
  • Work Hours: 35 to 40 hours per week.