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Customer Service Representative
2 months ago
We are a leading manufacturer of high-quality windows and doors, committed to providing exceptional customer service to our clients.
Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing top-notch support to our customers, addressing their inquiries, and resolving any issues they may have.
Key Responsibilities- Customer Support: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information to resolve their issues.
- Issue Resolution: Investigate and resolve customer complaints in a professional and courteous manner.
- Product Knowledge: Stay up-to-date on our products and services, including features, benefits, and technical specifications.
- Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless customer service.
- Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner.
- Education: Secondary (high) school graduation certificate
- Computer and Technology Knowledge: Proficient in MS Excel, MS Windows, MS Word, MS PowerPoint, and MS Office
- Transportation/Travel Information: Own transportation
- Experience: 1 year to less than 2 years
- Health Benefits: Dental plan, Health care plan
- Work Schedule: 32 to 35 hours per week
- Competitive Salary: A competitive salary package that reflects your skills and experience
- Opportunities for Growth: Opportunities for career advancement and professional growth
- Collaborative Work Environment: A collaborative and dynamic work environment that fosters teamwork and innovation
