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Network Support Specialist
2 months ago
Mississauga, Ontario, Canada Dreams Network & Technology Inc Full timeAbout the RoleWe are seeking a highly skilled Network Support Specialist to join our team at Dreams Network & Technology Inc. As a key member of our IT department, you will be responsible for maintaining, troubleshooting, and administering our local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and peripheral...
Computer Network Support Professional
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at BYTEMINDS IT SERVICES INC. as a permanent employee.
Key Responsibilities- Network Access Management: Provide secure access to computer networks for authorized personnel.
- System Performance Monitoring: Regularly report on the performance of computer systems and networks to ensure optimal functionality.
- Technical Research and Development: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
- User Training and Support: Offer advice and training to users in response to identified difficulties, ensuring they have the necessary skills to effectively use our systems.
- Problem-Solving and Documentation: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, facilitating knowledge sharing and best practices.
- Application Redesign and Software Development: Participate in the redesign of applications and other software to improve user experience and system efficiency.
- Team Leadership and Supervision: Supervise other technical support workers in this group, providing guidance and support to ensure team success.
- Customer Service and Support: Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring prompt and effective resolution.
- Customer Service: Deliver exceptional customer service to users, addressing their concerns and needs in a professional and courteous manner.
- Work Environment: Work a standard 35 hours per week, with a focus on maintaining a healthy work-life balance.
- Language: Primary work language is English.
