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Hotel Supervisor

2 months ago

Richmond, British Columbia, Canada 685946 B.C Ltd Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at 685946 B.C Ltd. As an Assistant Hotel Manager, you will play a key role in the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring that they are aligned with the company's overall strategy and goals.

Supervise Staff

Supervise and manage a team of staff, providing guidance and support to ensure that they are working effectively and efficiently.

Negotiate with Suppliers

Negotiate with suppliers to secure the best possible deals for materials and supplies, ensuring that the hotel's budget is managed effectively.

Conduct Training Sessions

Conduct training sessions for staff to ensure that they have the necessary skills and knowledge to perform their roles effectively.

Negotiate with Clients

Negotiate with clients to secure bookings and ensure that their needs are met.

Perform Front Desk Duties

Perform front desk duties, including checking in and out guests, handling customer complaints, and responding to queries.

Arrange for Maintenance

Arrange for and oversee maintenance activities, ensuring that the hotel's facilities are well-maintained and in good working order.

Address Customer Complaints

Address customer complaints and concerns in a professional and courteous manner, ensuring that the hotel's reputation is maintained.

Requirements
  • Education

Secondary (high) school graduation certificate

Experience

2 years to less than 3 years of experience in a similar role

Language

English

Work Hours

30 to 40 hours per week