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Automotive Service Manager

2 months ago

Toronto, Ontario, Canada Serpa Automotive Group Full time

Serpa Chrysler Dodge Jeep RAM SRT is seeking an experienced Shop Foreman / Master Technician to lead our service team. The ideal candidate will have a strong background in automotive repair and a proven track record of delivering exceptional customer service. Key Responsibilities:

* Recruit and motivate skilled service technicians to ensure efficient and high-quality repairs.
* Assist technicians in enhancing their skills and staying up-to-date with industry regulations.
* Oversee adherence to manufacturer warranty and policy procedures.
* Conduct regular performance reviews for technicians, assign repairs equitably, and provide technical support when needed.
* Ensure accurate billing of repairs, monitor progress throughout the day, and conduct thorough quality checks on completed jobs.
* Maintain meticulous records, follow up with customers to ensure satisfaction, and promptly address any complaints.
* Utilize performance metrics and tools to manage department efficiency, productivity, and customer service.
* Monitor technicians' productivity and shop conditions, recommending equipment purchases and ensuring proper tool care and inventory.

Benefits:

* Competitive hourly wage and bonus structure.
* Comprehensive benefits package.
* Top-of-the-line diagnostic tools.
* Supportive staff and management.

Requirements:

* 3+ years of experience as a licensed technician.
* Strong diagnostic skills.
* Domestic knowledge an asset.
* Highly motivated and strong communication skills.
* Punctual and honest.
* Valid driver's license.

At Serpa, we offer a state-of-the-art work environment, cutting-edge technology, and a collaborative team. Our advanced diagnostic tools empower you to tackle any challenge with confidence. We are committed to fostering long-term relationships and striving for excellence in all aspects of our business.