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Automotive Service Advisor

3 months ago

Vald'Or, Quebec, Canada POIRIER NISSAN VAL-D'OR Full time
Position Overview

The role of a Service Writer at POIRIER NISSAN VAL-D'OR involves providing exceptional customer service in the automotive sector. This position requires a blend of technical knowledge and interpersonal skills to effectively address customer inquiries and concerns.

Qualifications
  • Education: Completion of secondary school is mandatory.
  • Experience: A minimum of 1 to 2 years in a similar role is preferred.
Key Responsibilities
  • Respond to both written and verbal inquiries from customers.
  • Handle customer complaints and resolve issues efficiently.
  • Provide detailed information regarding services offered.
  • Coordinate billing processes for services rendered.
  • Clarify the types and costs of services available.
  • Issue receipts and other necessary documentation.
  • Process customer payments accurately.
  • Promote and sell merchandise as needed.
Transportation Requirements
  • A valid driver's license is essential.
Work Environment
  • Ability to maintain attention to detail in a fast-paced setting.
  • Capability to work effectively under pressure.
Personal Attributes
  • Demonstrated punctuality and reliability.
  • Strong client-focused approach.
  • Excellent interpersonal and communication skills.
  • Highly organized with the ability to manage multiple tasks.
Benefits
  • Health Benefits: Includes dental and healthcare plans, as well as disability benefits.
  • Financial Benefits: Life insurance coverage.
  • Additional Perks: Free parking, team-building activities, travel insurance, and wellness programs.
Work Details
  • Employment Type: Permanent position.
  • Work Language: French.
  • Hours: 40 hours per week.