Bilingual Claims Specialist
7 days ago
We are seeking a highly skilled and experienced Bilingual Claims Specialist to join our Group Operations team at Empire Life. As a key member of our team, you will be responsible for managing disability claims and ensuring that our customers receive the support they need during challenging times.
Key Responsibilities- Investigate and Evaluate Claims: Conduct thorough investigations and evaluations of claims to determine eligibility for payment and ensure that all necessary documentation is in place.
- Manage Claim Durations: Utilize best practices to manage claim durations and ensure that our customers receive timely and sustainable support.
- Communicate with Customers: Develop and maintain strong relationships with customers through regular communication and ensure that their needs are met.
- Collaborate with Team Members: Work closely with team members to share knowledge, best practices, and ideas to improve our claims management process.
- Stay Up-to-Date with Industry Developments: Stay current with industry developments, best practices, and regulatory requirements to ensure that our claims management process is compliant and effective.
- Bilingualism: Fluency in both English and French is required.
- Education: A university degree in a relevant field such as anatomy, biology, kinesiology, life sciences, or psychology is required.
- Experience: A minimum of 3 years of experience in disability claim management is required.
- Knowledge and Skills: Strong knowledge of medical terminology, disability management best practices, and relevant provincial employment legislation is required. Excellent communication, interpersonal, and customer relations skills are also essential.
- Competitive Salary: A competitive salary and annual pay increases.
- Comprehensive Benefits: A comprehensive employer-funded benefits package including life insurance, disability, health, and dental coverage.
- Flexible Work Arrangements: Flexible work arrangements and an annual allotment of personal health days.
- Professional Development: Opportunities for professional development and growth within the company.
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