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Food Service Supervisor

2 months ago

Fox Creek, Canada Tim Hortons Fox Creek Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons Fox Creek. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and leading a team of food service staff.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff, ensuring seamless execution of daily tasks and responsibilities.
    • Train and develop staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Customer Service and Quality Control
    • Ensure that food and service meet high quality control standards, consistently delivering exceptional customer experiences.
    • Address customer complaints and concerns in a professional and courteous manner, resolving issues promptly and efficiently.
  • Operations and Administration
    • Estimate ingredient and supply requirements for meal preparation, ensuring efficient inventory management and minimizing waste.
    • Prepare and submit reports on sales, stock, and other key performance indicators, providing valuable insights for business growth and improvement.
  • Business Acumen and Financial Management
    • Prepare and manage budgets, cost estimates, and financial reports, ensuring accurate forecasting and financial planning.
Requirements
  • Education and Experience
    • 1 year to less than 2 years of experience in a food service management role, preferably in a fast-paced environment.
  • Skills and Qualifications
    • Excellent leadership and communication skills, with the ability to motivate and develop a team.
    • Strong problem-solving and analytical skills, with the ability to make informed decisions and drive business growth.
    • Ability to work in a fast-paced environment, with tight deadlines and high pressure.
    • Flexibility and adaptability, with the ability to adjust to changing priorities and circumstances.
Working Conditions

This is a permanent, full-time position, working 30 to 44 hours per week. The ideal candidate will be able to work in a fast-paced environment, with a combination of sitting, standing, and walking. Standing for extended periods is required, and physical demands are moderate to high.