Clinical Pharmacist

2 months ago


Canmore, Canada Shoppers Drug Mart Pharmaprix Full time
Pharmacy Operations Manager

As a Clinical Pharmacist at Shoppers Drug Mart / Pharmaprix, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our pharmacy. Your expertise will be essential in managing the dispensary, providing consultation to customers and healthcare providers, and practicing to full scope in providing professional services.

Key Responsibilities:
  • Manage the operations of the pharmacy, including dispensing medication and maintaining the dispensary
  • Provide consultation to customers and healthcare providers on prescription and over-the-counter products
  • Practice to full extent of expanded scope with Professional Services, within your capability
  • Ensure accuracy and appropriateness of all prescriptions dispensed
  • Communicate with other healthcare professionals within the circle of care to provide customer care
  • Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management:
  • Control access to the dispensary with respect to inventory and patient confidentiality
  • Review and maintain Workflow Queues on a daily basis
  • Regular review of 'will call' bins, in accordance with established Standard Operating Procedures
  • Review of stock to identify expired inventory
  • Oversight of current stock levels and medication orders from wholesaler
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations:
  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
  • Involvement with financial reports as appropriate
  • Read and action store communications on in-store web
  • File incident reports when any customer or staff medication or privacy incidents occur
Requirements:
  • Independent thinking and decision making - makes decisions when dealing with issues or problems
  • Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
  • Proven ability to drive and build the business, lead by example and support enterprise programs
  • Commitment to providing exceptional customer service
  • Superior customer relations skills and a strong sense of professionalism
  • Strong problem-solving skills including experience formulating and executing action plans
  • Strong personal computing skills and knowledge of Pharmacy systems a definite asset
  • Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
  • Complete mandatory training and voluntary continuing education workshops, as needed

At Shoppers Drug Mart / Pharmaprix, we believe in creating a workplace that is inclusive and respectful of all employees. We are committed to providing a healthy and safe work environment and to supporting the well-being of our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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