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Mortgage Servicing and Creditor Insurance Specialist

2 months ago

Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time
About the Role

We are seeking a highly skilled Mortgage Servicing and Creditor Insurance Specialist to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Creditor Helpline, you will be responsible for providing exceptional client experiences and specialized advice on CIBC Creditor insurance products in English and French.

Key Responsibilities
  • Provide internal and external customers with expert advice on creditor insurance products, based on analysis of the situation and relevant concepts and policies.
  • Manage individual cases of incoming complaints, problems, and issues to their resolution within 24 hours.
  • Analyze problems, decide upon the most appropriate solution available from a variety of options, and identify hidden problems and refer to relevant procedures, policies, and principles.
  • Coach and support branches to develop the knowledge needed to correct creditor insurance customer issues at the first point of contact.
Requirements
  • Proven experience in a Contact Centre environment with a strong focus on customer service.
  • Excellent analytical and problem-solving skills, with the ability to identify hidden problems and refer to relevant procedures, policies, and principles.
  • Fluency in French and English to serve our clients in the community.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.
What We Offer
  • A competitive salary and incentive pay package.
  • A comprehensive benefits program, including banking benefits.
  • A dynamic and inclusive work environment that values diversity and promotes growth and development.

We are committed to creating an inclusive environment where all team members and clients feel like they belong. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.