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Park System Team Lead

2 months ago

Regina, Saskatchewan, Canada Government of Saskatchewan Full time
About the Role

The Government of Saskatchewan is seeking a highly skilled Park System Team Lead to join our team in Regina. As a key member of our Visitor Experiences Branch, you will be responsible for overseeing the provincial park integrated campground management system (ICMS) and providing data intelligence and analysis to support business strategies and operations.

Key Responsibilities
  • Provide leadership and direction for the ICMS and System Operations team member, overseeing day-to-day operations support, system enhancement implementation, and system maintenance.
  • Facilitate communications, including technology planning sessions, to address system-related issues and support strategic initiatives.
  • Research business needs, gather business requirements, and prepare requirements documents to determine future business needs and develop technological alternatives to improve user experience, system maintenance, stability, and security.
  • Research and develop policies and processes related to application changes.
  • Provide daily support and technical and program direction to staff to resolve system/service delivery programs and assist clients in the use of the ICMS.
  • Act as a change agent, providing a lead role in business improvement activities to ensure client expectations, requirements, and government priorities are met.
  • Advanced communication skills to effectively communicate system changes and business requirements to both technical and non-technical users.
  • Act as a liaison between internal users and external partners.
  • Facilitate system application testing of functionality and system changes.
  • Participate in the quality assurance of solutions to ensure features and functions have been enabled and optimized.
  • Lead the development and implementation of training programs and user guidance documents to ensure effective utilization of processes.
  • Oversee connectivity solutions provided by business partners across Saskatchewan Provincial Parks.
  • Build and maintain cooperative and collaborative relationships with colleagues, team members, business clients, external stakeholders, and service providers.
  • Competently use Microsoft tools (i.e., Word, Excel, PowerPoint, SharePoint).
Requirements
  • University degree in Business Administration or Computer Science, business analysis certification, or an equivalent combination of education and experience demonstrating a high level of problem-solving and communication.
  • Knowledge of business analysis, systems design, and technology planning through a combination of experience and/or education.
  • Knowledge of business process improvement methodologies, tools, and processes.
About Us

The Ministry of Parks, Culture and Sport offers dynamic and challenging work for talented individuals in an environment that supports innovation, creativity, and diversity. We are committed to workplace diversity and offer a range of benefits and opportunities for professional growth and development.