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Drive Thru Operations Manager

2 months ago

London, Ontario, Canada Chick-fil-A Full time
Job Summary

We are seeking a highly motivated and experienced Drive Thru Supervisor to join our team at Chick-fil-A of Wharncliffe & Wonderland. As a Drive Thru Supervisor, you will be responsible for leading a team of drive-thru operators to provide exceptional customer service and ensure a smooth and efficient drive-thru experience.

Key Responsibilities
  • Lead and Develop Team Members: Foster a culture of growth and development among team members, providing coaching and guidance to help them achieve their goals and improve their skills.
  • Drive Thru Operations: Oversee the daily operations of the drive-thru, ensuring that all team members are working together to provide a seamless and efficient experience for customers.
  • Customer Service: Provide exceptional customer service, responding to customer complaints and concerns in a professional and courteous manner.
  • Quality Control: Conduct regular quality control checks to ensure that all drive-thru orders are accurate and meet our high standards.
  • Team Management: Manage and motivate a team of drive-thru operators, providing feedback and coaching to help them improve their performance.
  • Communication: Communicate effectively with team members, customers, and other stakeholders to ensure that all needs are met and expectations are exceeded.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Food Handler Certification: A food handler certification is required for this position.
  • Leadership Experience: Previous leadership experience is preferred, but not required.
  • Excellent Communication Skills: Excellent communication skills are required for this position, including the ability to communicate effectively with team members, customers, and other stakeholders.
  • Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment is required for this position, including the ability to multitask and prioritize tasks effectively.
What We Offer
  • Competitive Pay: We offer competitive pay and benefits to our team members.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth to our team members.
  • A Positive Work Environment: We offer a positive and supportive work environment to our team members.