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IT Support Analyst

2 months ago


Montreal, Quebec, Canada TalentBurst Full time
Job Title: Application Production Support Analyst

Location: Remote (Hybrid)

Duration: Long-term engagement

Work Schedule: Monday to Friday - 11:00 PM to 8:00 PM during Summer & 10:00 PM to 07:00 PM during Winter. Weekend Commitment: Rotational Sundays once or twice monthly, maintaining the same hours.

Role Overview: Required Skills and Qualifications:
  1. Excellent verbal and written communication abilities.
  2. Proficient in incident management processes.
  3. Advanced expertise in SQL: capable of constructing complex queries, preferably with Oracle SQL/PL-SQL experience.
  4. Solid understanding of Unix systems and scripting: familiar with commands for server health checks and adept at log file analysis.
  5. Familiarity with ITIL frameworks.
  6. Experience with Dynatrace monitoring tools.
  7. Knowledge of job scheduling tools (such as Autosys, Control M), DataStage WTX, and file transfer protocols (CFT/FTP/MQ) is advantageous.
  8. Minimum of 4-7 years in Application Production Support roles.