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IT Support Analyst
2 months ago
Location: Remote (Hybrid)
Duration: Long-term engagement
Work Schedule: Monday to Friday - 11:00 PM to 8:00 PM during Summer & 10:00 PM to 07:00 PM during Winter. Weekend Commitment: Rotational Sundays once or twice monthly, maintaining the same hours.
Role Overview: Required Skills and Qualifications:- Excellent verbal and written communication abilities.
- Proficient in incident management processes.
- Advanced expertise in SQL: capable of constructing complex queries, preferably with Oracle SQL/PL-SQL experience.
- Solid understanding of Unix systems and scripting: familiar with commands for server health checks and adept at log file analysis.
- Familiarity with ITIL frameworks.
- Experience with Dynatrace monitoring tools.
- Knowledge of job scheduling tools (such as Autosys, Control M), DataStage WTX, and file transfer protocols (CFT/FTP/MQ) is advantageous.
- Minimum of 4-7 years in Application Production Support roles.