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Sales Assistant Manager

2 months ago

Toronto, Ontario, Canada Holt Renfrew Full time
About the Role

Holt Renfrew is seeking a highly motivated and experienced Sales Assistant Manager to join our team. As a Sales Assistant Manager, you will play a key role in supporting the Manager, Sales in achieving the highest standards of luxury sales and service.

Key Responsibilities
  • Provide day-to-day supervision and guidance to sales associates to ensure exceptional customer service and sales results.
  • Coach and train sales associates to maintain luxury standards and achieve customer service targets.
  • Resolve customer issues and complaints, and keep the Manager, Sales informed.
  • Make recommendations on changes and solutions to enhance customer sales and service standards.
  • Participate in the launch and maintenance of selling tools and sales and service programs.
  • Assist in the recruitment and selection of sales associates.
  • Assign work and tasks to sales associates as required.
  • Provide feedback to the Manager, Sales on inventory performance, merchandising presentation standards, customer trends, and issues.
  • Assist in organizing and conducting regular department team meetings and keep the team informed on upcoming sales and service initiatives.
  • Maintain high standards of merchandise presentation at all times.
  • Maintain day-to-day operational awareness of leased businesses within the area to ensure seamless customer service.
  • Model leadership behaviors that promote a culture of open communication, employee development, and trust.
  • Maintain all Health & Safety practices to code.
  • Perform other duties as assigned.
Requirements
  • 1-3 years of supervisory experience with accountability for sales and service.
  • Proven track record of exceeding sales and profit targets.
  • Adaptable and comfortable with change.
  • Retail selling experience in a luxury environment preferred.
  • Confident and effective communication (written & verbal) and interpersonal skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Entrepreneurial spirit.
About Holt Renfrew

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.